First, they could test the vehicle haw people will drive it. By that i'm referring to the quote by GM that says "the cars are safe to drive as long as a key and ring only are the only items on a key chain." But almost no one does that. Most people have at least a dozen keys on their key ring. They should test the car with a weight and also without for this particular problem.
Second, they need to address issues when they arise. And not in secret. In this problem they tried and failed fixing it by changing the part and not the part number. So they wouldn't be accountable for the problem. If they would have announced the problem right up front they wouldn't have had to pay so much and they would have had an easier time fixing the problem because it was already public.
Third, they need to be honest. This covers everything else i think but really this is what it's all about. They kept the problem secret and they tried to fix it secretly to be unaccountable for their mistake as i mentioned earlier. they new this was wrong and they did it anyway. "GM said that Our principle throughout this process has been to the put the customer first" and that's all fine and well but what about before this problem was discovered by the public, were we first than or money. They new this could and probably would kill people but they didn't do anything about it.
I've concluded that if they just always put the customer first, above anything and everything, than they will have a successful business that will not have huge problems like these. And possibly they will even have more trust by their costumers because of their people.
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